Plumb Works co-owner, Sue Sabol, discusses family business strategies and navigating career changes on WSB’s Radio’s “Lenz on Business”

Welcoming the new year with fresh business insights, Sue Sabol, co-owner of the award-winning Atlanta plumbing company Plumb Works, joined Jon Waterhouse on the December 31 episode of WSB’s radio show “Lenz on Business.” Plumb Works is a family-owned business led by Sue and Jerome Sabol. She discusses her journey working with a spouse, hiring challenges, career changes, and more.

Sue shared the history of Plumb Works and how she became involved with the company. In 2017, Sue and her husband, Jerome Sabol, purchased the company from her brother-in-law. Over the last six years, the company has continued to develop and grow with over 10 technicians, four apprentices, three service managers, and three office staff.

“My background has given me the opportunity to work with various personalities,” said Sue. “With different types of people at various levels, I would say. It’s all about building rapport, regardless of the industry.”

Transitioning from a corporate career to the plumbing industry, Sue realized her new role at Plumb Works would require her to embrace adaptability. She utilized her corporate background to contribute to the company's success.

“I was coming from a space where there was a lot of urgency,” shared Sue. “Every day it seemed to be a fire drill. When I came to Plumb Works, it was really nice to experience a different pace than corporate America.”

Separating work and family life can be difficult, especially when working with a spouse. Sue walks us through how she and Jerome have been able to establish clear boundaries, both personal and professional, to cultivate effective teamwork.

“What seems to be working for us is respecting each other's time,” said Sue. “I have to say the layout of our office really lends itself to that. Jerome has his own office where he can shut the door, and I am with our office staff.”

Sue closes the show by speaking on behavioral interviewing, a method aimed at understanding an individual's experiences and decision-making processes. Throughout the discussion, she touched on employee leadership and Plumb Works' goals for the new year.

Click here to listen to the show in full.

If you have questions or would like to schedule a service visit with a Plumb Works professional, visit the schedule service page or call 404-524-1825.